Password Reset (Help Desk) is a web based password reset management system that allows groups and teams to safely manage user passwords. It allows the administrator to delegate password management to the help desk. Password Reset (Help Desk) can help your organization reduce costs, improve security and increase productivity.

 

Delegate Password Reset
Administrators can give Password Reset Permission to a group / team so that they can manage their own password related problems on behalf of users.

Reset Password / Unlock Account
Help desk staff can securely reset passwords or unlock accounts for the managed users.

Comparison with Password Reset (Self Service)

1. Password Reset (Help Desk) doesn’t require the user enrolment process.

2. The help desk staff member is authenticated by their windows domain username/password before performing the user password reset or unlock account action.

3. The Password Reset Self Service and Help Desk solutions can be deployed in tandem, for full flexibility and efficiency.

Reset Password / Unlock Account with Manager’s help
You can delegate Reset Password / Unlock Account privilege to user managers.
Supports Windows 7 & Windows Server 2008 R2, for 64 bit & 32 bit platforms.

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